Robco Products (“Robco Products,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, robcoproducts.com.au (the “Site”), or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Robco Products is an Australian-owned, family-operated manufacturer of canvas and industrial textile products, based at Unit 3B / 62 O’Riordan Street, Alexandria NSW 2015.

If you have any questions about this Privacy Policy, you can contact us at:

• Email: info@robcoproducts.com.au
• Phone: 1300 622 301
• Post: PO Box 519, Mascot NSW 1460

2. Information We Collect

We only collect information that is reasonably necessary for us to operate our business and respond to your enquiries. This may include:

Information you provide directly, such as when you:

• Submit an enquiry or contact form on the Site
• Email or call us directly
• Request a quote or product information

This may include your name, email address, phone number, company name, and any details you choose to include in your message.

Information collected automatically, such as when you browse the Site:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website

This information is typically collected through standard web server logs and/or analytics tools (such as Google Analytics), and does not usually identify you personally.

We do not operate an online store on this Site and do not collect or process payment card details through robcoproducts.com.au.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested quotes or information
• Communicate with you about products, orders, or services
• Improve our website and understand how visitors use it
• Meet our legal and regulatory obligations
• Maintain the security of our Site

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies and Analytics

Our Site may use cookies and similar technologies to help us understand how visitors use the Site and to improve your browsing experience. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of the Site may not function properly if you disable cookies.

5. Disclosure of Information

We may share your information with:

• Service providers who help us operate the Site or our business (e.g. website hosting, email, or IT service providers), who are only permitted to use your information to provide services to us
• Legal or regulatory authorities, where required by law, or to protect our rights, property, or safety, or that of others
• Related Austwide Products businesses, where relevant to fulfilling your enquiry (for example, if your enquiry relates to a product or service better handled by an affiliated business)

We do not disclose your personal information to any other third party without your consent, unless required or authorised by law.

6. External Links

Our Site may contain links to external websites, including King Canvas (kingcanvas.com.au). We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policy of any external site you visit.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, to meet accounting, tax, or defence-industry record-keeping obligations relevant to our work).

9. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details in Section 1. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly so we can investigate and address your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Children’s Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Robco Products
Unit 3B / 62 O’Riordan Street, Alexandria NSW 2015
Email: info@robcoproducts.com.au
Phone: 1300 622 301